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  • Home
  • About
    • About us
    • Reviews
    • Stop and Shop
    • Blog chat
  • Services
    • Group Transfers
    • Airport Transfers
    • Golf Transport
    • Cycling Transfers
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Request Quote
  • 0034 639 739 799
  • 0034 626 497 202
  • contact@estrellatransport.com
  • 0034 639 739 799
contact us
contact us
  • contact@estrellatransport.com

FAQ’s

FAQ - Frequently Asked Questions

We hope that the information below will be of help.

If you have questions which are not answered here then please do not hesitate to contact us.

What methods of payment are accepted by Estrella Transport

Credit Card – you can pay online once we have sent you the quote you can confirm and create your invoice for payment.

Bank Transfer – once you have accepted your quote and created your invoice you can access the details for a bank transfer

Cash is accepted by the driver, in Euros only, with prior agreement at time of booking

What is your standard cancellation policy?

Please be courteous with our staff and try to let us know as soon as possible if you have a cancellation or any changes to make to your reservation. Deposits may be refundable, but our policy varies per vehicle. Please contact Sandra for details.

How do I make a reservation?

To make a reservation, you can either call Sandra or request a quote online, once you receive the quote you can confirm your reservation.  For any trip required within 24 hours, please be sure to call the office at 0034 966 461 569

Do we have to tip our driver?

Of course not. However, if you feel your driver has treated you with courtesy, arrived on time and went above and beyond, then a tip would be very much welcome.

Where can the minibus come to pick us up?

That’s the beauty of hiring an Estrella Transport; we come to you. We can pick you up wherever you want and take you directly to your destination.

Is smoking allowed in the vehicle?

No. Estrella Transportation is a smoke-free fleet. If your group wishes to smoke, we will be glad, within reason, to make rest stops as needed as long as it does not interfere with the schedule.

I am organising a party, what is the largest group you can accommodate?

Our largest bus can accommodate up to 17 passengers. We are happy to assist you with multiple vehicles if your group is larger than that. Please contact Sandra for a quote.

Can I use an Estrella Transport vehicle for multiple days?

Yes. We do offer multi-day services. Please contact us with the specifics of your trip so we can accommodate you precisely.

I can’t reach Estrella Transport’s local phone number. Is there an alternate number?

Yes. 0034 966 461 569 and 0034 626 497 202 are our main numbers. 0034 639 739 799 is available to you as our emergency number.

Keith and Sandra based in Javea

Call us today

0034 966 461 569

We’re here to help

  • contact@estrellatransport.com

Great Value

The lowest prices. Great service. Excellent reputation. Fully inclusive price. No hidden fees.

Easy & Flexible Booking

Book online, it’s easy and quick. Free changes & cancellations up to 48 hrs before the transfer.

24/7 Customer Service

We’re available 24 hrs a day, 365 days a year – A professional service whenever you need us.

WHAT CUSTOMERS SAY

We love to hear from our customers, so keep your photos & comments coming. We want your Costa Blanca and your experience with Estrella Transport to be absolutely perfect! Once we’ve ensured your minibus hire needs are totally met, we’re always delighted to hear a positive testimonial.
Please call or email to tell us how great your trip was!

  • 0034 966 461 569
  • contact@estrellatransport.com

We provide a professional service to suit all your requirements.

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  • Airport transfers
  • Golf transfers
  • Cycling transfers
  • Wedding transfers
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  • Contact us
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  • Compliance

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