These terms & conditions are intended to provide you with details of the booking and transport process. If you are an agent, please ensure that your client receives a copy of these booking and transport terms & conditions.
You (the client or agent) are responsible for giving us (La Estrella PTS sl) the correct information required for your booking. We do not accept responsibility for information passed to us being incorrect, neither are we responsible for checking that flight details etc are correct at the time of placing a booking.
Once you have provided the booking information, we will respond with a quote via email. Once the quote is accepted by you and the booking is confirmed, the job and driver is scheduled.
Pre-payment by credit/debit card or bank transfer is preferred. However, on request, you may arrange to pay the driver the total amount in cash on the day of travel please advise us if this is required.
Your private transfer will be carried out in a minibus (17 passenger seats) with a lockable trailer for luggage (if required). If you have any mobility issues that prevents you from getting on and off the vehicle, please let us know.
Vehicles are fully insured for passenger and third-party claims, as required by Spanish law. Whilst every care is taken, customer's luggage and property is carried at their own risk, and no responsibility can be accepted for loss or damage.
The vehicle will only collect the number of passengers booked (this is Spanish law). Please do not ask the driver to carry extra passengers, as this request will be refused.
You will be required to sign a hoja de ruta which provides details of the journey should the bus be stopped by police. This document must have your details, name, address and ID number – either passport number or DNI, NIE, CIF etc and is required by Spanish law.
Many rental accommodations are new and may not be available on google maps (our preferred app). If you are being transported to residential accommodation, please supply a full address and, if possible, email us a copy of any directions supplied by your rental agent prior to your arrival.
Smoking and the drinking of alcohol is not permitted in our vehicles.
We reserve the right to refuse carriage to any person who is thought to be (at drivers discretion) unreasonably under the influence of alcohol or drugs and/or whose behaviour may pose a threat to the driver, the vehicle, or other passengers.
Email us if you need to discuss
